What information do we collect about you.
We collect information about you if you have a Rainbow Security System installed or maintained by our company. This information will relate to your contact details and information, which refers to the system installed on your premises. This information is stored on our Alarm Master database for internal record keeping and for the provision of our services.
- Information about who you are e.g. your name, address and other contact details such as email and telephone numbers.
- Information connected to your product or service with us e.g. installation date and service intervals etc.
- Information about your contact with us e.g. surveys, phone calls, emails / letters
- Information that is automatically collected e.g. via cookies when you visit our website
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.
Data may also be collected via our Contact Forms i.e. name, company name, email address, address and telephone number.
Why do we need to collect and use your personal data.
The primary legal basis for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to contact you in order to carry out the services that you require. Without collecting your personal data we would be unable to fulfil our legal and regulatory obligations, therefore we will send emails with respect to the repair, servicing or administration of your Rainbow Security System.
Where we collect your information.
We may collect your personal information directly from you, from a variety of sources, including.
- A meetings with our surveyor or representative.
- A request for a product or service
- A phone conversations with us
- A emails or letters you send to us
- Our online services such as websites, or social media
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us. We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
- It is necessary to provide the product or service you have requested
- It is necessary for us to meet our legal or regulatory obligations.
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.
Who might we share your information with.
If you agree, we may email you about other products or services that we think may be of interest to you.
We won’t share your information for marketing purposes with companies.
In order to deliver our services to you effectively we may send your details to third parties such as monitoring stations and those that we engage for professional compliance.
Where monitoring stations are involved in processing your data we will have a contract in place with them to ensure that they process your data in a confidential manner and will act in accordance with our written instructions.
Where it is necessary for your personal data to be forwarded to a monitoring station we will use appropriate security measures to protect your data. Data security is important to us, therefore your data will be password protected.
How long do we keep hold of your information.
During the course of our relationship with you we will retain personal data, which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.
Your personal data should not be held for longer than is required under the terms of our contract with you. However, when subject to NSI regulatory requirements, data referring to preventative maintenance will be held for six years.
Website Book a Service Call and Contact Forms. Information collected by these Forms will be administratively processed as required and then deleted within ten working days.
If you vacate the property that has a Rainbow Security System your personal data will be removed however we will maintain the installation details and historical record of the systems performance.
We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so.
How can I access the information you hold about me.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email or write to us using the contact details below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.
How we protect your information.
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
We may wish to send you information about our products and services which may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.
If you do not wish us to use your personal information in this way, we may not be able to provide you with updates to our products or services.
You have a right at any time to stop us from contacting you for marketing. If you no longer wish to be contacted for marketing purposes, please contact us by email or post as required.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Other Websites & External links
Our website contains links to other websites, however once you have used these links to leave our site we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and these sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in you have linked to.
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A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behaviour. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.
Cookies deployed by our website:
- ensure that functionality operates as intended
- remember your choices and preferences during and between visits
- may allow you to share pages via popular social media networks including Facebook and Twitter
- allow you to interact with our website by leaving comments or opinions
post enquiries via online forms
- track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
- collect any personal identifiable information (without your express permission)
- collect any sensitive information (without your express permission)
- pass data to advertising networks
- pass personally identifiable data to third parties
- pay sales commissions
Your consent for cookie deployment by our website:
Cookie Consent Check
Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days.
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
Service & Enquiry Forms
Visitors to our website can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot.
If you are unhappy with how your personal data is processed.
You have the right to complain to our company by email or letter.
How to contact us
Or write to Rainbow Security Systems, Burlington House, 369 Wellingborough Road, Northampton NN1 4EU.